Posted on April 11, 2017 by Heidi Cohen in Social Media |
There’s no reaction time for a social media plague. You must be prepared to act quickly to mitigate issues at a moment’s notice. Is your firm ready?
Posted on January 14, 2011 by Heidi Cohen in Social Media |
To help, airlines leverage social media to broadcast flight information and handle some customer service overflow. Unfortunately, this is insufficient to manage many customer service issues. Here are eight customer service suggestions to help your social media efforts.