The 10 Plagues of Social Media
Posted on April 11, 2017 by Heidi Cohen in Social Media | 8 Comments
There’s no reaction time for a social media plague. You must be prepared to act quickly to mitigate issues at a moment’s notice. Is your firm ready?
Customer Service: Where Social Media’s Rubber Meets the Road
Posted on January 14, 2011 by Heidi Cohen in Social Media | 4 Comments
To help, airlines leverage social media to broadcast flight information and handle some customer service overflow. Unfortunately, this is insufficient to manage many customer service issues. Here are eight customer service suggestions to help your social media efforts.