Customer Experience

AMG Author Interview – Dan Gingiss, The Experience Maker

Posted on September 25, 2021 by Heidi Cohen in Customer |

Want to improve your customer experience (or CX)? Read this author interviews with Dan Gingiss on “The Experience Maker” to attract and retain customers longer and profitably.

Tags: Accenture, Business Continuity Planning, Capgemini, Customer Experience, CX, edelman, Marketing Metrics, McKinsey, Pandemic, Safety, WISER Model

5 Customer Experience Lessons From Your Mother

Posted on May 14, 2017 by Heidi Cohen in Customer | 4 Comments

Customer experience is every interaction with your buyer over time. Improve it with customer experience lessons from mom not more money.

Tags: Charts, Customer Experience, CX, Forrester, Gartner, Hubspot, Marcus Sheridan, WOM