3 responses

  1. nabeelt
    October 31, 2013

    The best thing i would recommend is to take criticism positively. Usually, people get offended once customer or a user starts pointing out mistakes/improvements in their products/services and this is a big turn off! No matter who you are, there is always room for improvement and customers are the best advocates in certain cases so pay attention to their words and see if you can find a way to make things better!

    Cheers 🙂

  2. Sarah Bauer
    October 30, 2013

    We keep branded goodies such as t-shirts and screen-cleaning cloths in the office for customers and prospects who stop by. As a web marketing company, we don’t see tons of foot-traffic (other than for meetings and consultations), so when we do get visitors, we like to show them we are happy to see them!
    Cheers,
    Sarah Bauer
    Navigator Multimedia

  3. Viktoriya Semyrodenko
    October 30, 2013

    So many great ideas, Heidi, thank you for putting them all together into one blog post!
    I have tried to send out thank you cards to former customers and it worked out so well, it is a great way to create a lasting friendly relationship. I am very excited to try out the rest of the ideas as well!

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