Mobile Marketing: 29 Charts Every Marketer Needs
2012 was [finally] mobile’s year. Mobile, including both smartphones and tablets made significant jumps forward.
Always within arm’s reach, they’ve become an integral part of our lives. As a result, consumers expect a seamless digital experience regardless of the device they’re using.
Smartphones: part of our daily lives
Over 120 million people in the US own a smartphone, an increase of 30 million over last year according to comScore. Smartphones account for over 50% of all mobile phone users. Further, over 48 million people own a tablet, a growth of 300% from last year. To-date, the tablet is the fastest growing electronic device.
Smartphones and tablets continue to take an ever increasing share of the digital media landscape. According to comScore, they account for about 15% of digital media consumption.
US Smartphone operating systems
Android (aka Google) dominates the US smartphone operating systems with over half of the market while Apple has over a third of the market according to Nielsen.
Smartphones: don’t leave home without them
While smartphones are most often used at home, over 80% of smartphone owners don’t leave home without them according to Google. Further, 66% use their smartphones to access the Internet at least once a day with greater use anticipated. About a third of users would give up their television before they give up their smartphone.
The top three mobile activities are texting, using social media and telephoning. Email/IM place fourth. This decline in the use of email can be attributed to greater smartphone choices beyond email-focused BlackBerries.
Underestimate mobile usage at your own peril! Here’s a sampling of what prompts people to reach for their mobile device:
Where are you?
- 74% U.S. smartphone users get real-time, location-based information on phones according to Compete.
- 94% of users look for local information and 90% take action based on it according to Google. 27% of respondents do so daily.
Mobile content matters
Smartphone owners have installed 28 apps, used 11 apps in the last 30 days and paid for 6 apps, on average according to Google research from May, 2012.
US consumers spent an average 127 minutes on mobile apps per day. That’s up 35% from the 94 minutes spent per day in December 2011 according to Flurry and reported by eMarketer. Top of the app list was mobile gaming accounting for 43% of time spent with mobile apps worldwide, social networking accounting for 26% of time spent with mobile apps worldwide, and entertainment and utility accounting for 10% each of the time spent with mobile apps worldwide.
Interestingly, only two of the top five shopping apps are associated with retailers. Both eBay and Amazon have used their shopping apps to help them compete against brick and mortar retailers. Additionally, Amazon is a shopper’s Wikipedia providing product information, images and reviews.
57% of users use their mobiles to search everyday according to Google. 70% of mobile searches lead to action within one hour versus within one month for online searches, based on information from Direct Marketing News via Compete.
61% of respondents only looked at the first page of mobile results when searching on a smartphone. (Google)
Worldwide mobile advertising increased to $8.41 billion in 2012, according to eMarketer. While forecasts continue to show strong growth as advertising follows usage, the growth percentage will continue to decrease.
US mobile ad spending, including display, search and messaging-based ads served to mobile phones and tablets, is expected to reach $7.19 billion in 2013 according to eMarketer.
About 30% of marketers think that their mobile ad investments are effective. This means that marketers and media firms need to find ways to improve mobile advertising efficiency.
Mobile watches video
76% of smartphone owners watches video and 25% watch it every day according to Google. 92% of mobile video viewers share mobile video content with others according to a November 2012 study by the Interactive Advertising Bureau (IAB) and reported by eMarketer.
Mobile-friendly sites attract and retain customers. Roughly three-quarters of users prefer mobile-friendly sites according to Google research, conducted by Sterling Research and SmithGeiger in July 2012. (BTW – Here are five things your boss doesn’t want to know about mobile commerce (with more charts!) and how we shop now.)
- 74% of people say they’re more likely to return to a mobile-friendly site in the future.
- 67% of mobile users are more likely to buy when they visit a mobile-friendly site.
- 61% of users quickly left a non-mobile friendly site for another site
- 79% of people who don’t like what they find on a site search for another site.
- 50% of people, even if they like a business, will use it less often if they don’t have a mobile-friendly website.
Overall, m-commerce is growing at a rate of about 30% per year according to comScore. Shoppers use a combination of smartphones and tablets to shop. Consumers increased smartphone use to access purchase-related information by 50% in the past year alone. About 13% of all e-commerce transactions during the holiday shopping season were completed using a mobile or portable device; tablets accounted for roughly 70% of the total according to comScore.
From a marketer’s perspective, it’s important to understand how consumers use each type of device since this has an impact on the type of content you need to supply. Tablets are used more as a pre-purchase research device while smartphones are used to check information on-the-go. Consumers use tablet’s bigger screen for more intense reading and viewing and smartphones to get information while they’re in retail establishments (yours or your competitors’)
The top three smartphone shopping activities are:
- 78% Check to find a store location.
- 63% Check prices.
- 61% Check information on specific products before buying.
The top three tablet shopping activities are:
- 68% Check information on specific products before buying.
- 56% Check prices
- 53% Check reviews
As more shoppers own smartphones, they’re using them to aid their shopping activities. Top on shoppers’ list during the 2012 holiday were researching products, purchase and using a retailer’s email offer. Interestingly QR codes that don’t get much mention these days were used by over a quarter of shoppers.
Don’t make the mistake of thinking that mobile shopping is just kid stuff. While younger age groups use their smartphones more frequently, more than a third of boomers use their mobile devices to shop.
Mobile coupons: Show me the savings!
Over half of consumers get mobile coupons from retailers’ websites and another one out of five shoppers get coupons on a retailer’s app. (Understand that consumers want savings not brands.)
2012 US retail m-commerce sales, including all purchases made via smartphones, tablets and other mobile devices, excluding sales of travel and event tickets, increased to almost $25 billion according to eMarketer. This is attributable to both smartphone and tablet use for shopping. Over time, tablet commerce will overtake smartphone commerce. This makes sense since couch commerce is used for research and tablets are slowly becoming the personal device of choice.
With a smartphone or tablet always available, we’ve become multi-tasking addicts using multiple screens. Of course, it’s important to understand that we multi-tasked before we had mobile devices. We just do it more and with different devices now.
With the increase in smartphone and tablet ownership, there’s been a concurrent increase in multi-screen usage. According to Gian Fulgoni of comScore, “one of the most intriguing findings was that alternative screens are additive.” There’s no evidence that incremental screens cannibalize the use of other screens. Media consumption is apparently not a zero sum game. Consumption increases across all screens as more screens are used.
The bottom line is that every marketer must make mobile a critical aspect of their 2013 marketing plans.
Please join me–I’m be speaking at:
Here is a 105 Point Checklist to get your 2013 Marketing on Track. [Must have resource!]
Photo Credit: http://www.flickr.com/photos/misbehave/2352753067/