Women and Facebook: Research Findings
Girls will be girls regardless of the playground or communications toys they’re using. From a marketing perspective, it’s important to understand that women leverage social media, particularly Facebook, as an extension of what they do elsewhere.
A tale of two Facebook friends
For marketing insights into how women use Facebook, let’s look at two different women with whom I have real life relationships. While these two women have divergent Facebook footprints, both have two children and neither lives in a major city.
- One girlfriend has over 1,500 Facebook friends. Yes, you read that correctly, and no, she’s not a teenager or twenty-something. She has ten times the average number of connections on Facebook because that’s just the way she is. She’s what Malcolm Gladwell calls a connector in his book, Tipping Point. At her wedding, I sat next to a camp friend that she’s still sees and talks to regularly (and they met before Facebook existed!)
- Another girlfriend confided that she felt disconnected when she was in New York because she couldn’t keep up with her friends on Facebook (despite her Droid smartphone.) You’d think she’d have a large Facebook following yet she’s only got about half the average number of Facebook friends.
Women on Facebook: Research findings
Women appreciate Facebook for providing another way to stay connected with their friends based on Eversave’s survey of 400 women. Facebook helps them to effectively keep their friends informed about their lives (79%) and share interesting and/or funny links and videos (64%). Further, Facebook allows women to expand their experience of keeping in touch by seeing friends’ photos and videos (91%) and searching for long lost friends (76%).
About 84% of those women interviewed were annoyed at one time or another by one of their Facebook friends. As a woman, this doesn’t strike me as unusual since at some point, you’re going to get annoyed by a friend over something. Given that social media allows for asynchronous many-to-many communications, there’s a strong possibility that a message may be misconstrued or misinterpreted, especially if you factor into the equation the use of unusual abbreviations or shorthand by one or more of the participants.
- 63% of respondents were annoyed by women who complained all the time. That’s certainly not unique to Facebook. Who wants to hear someone complain incessantly online or offline?
- 41% of respondents were annoyed by women who posted political messages they weren’t interested in or didn’t agree with. While this also happens in real-life, it can be more difficult to deal with on Facebook.
- 32% of respondents were annoyed by women who bragged about their perfect life. It’s keeping-with-the-Jones played out on Facebook. Seeing it in on your Facebook news feed makes it feel more personal. Of course, this raises the question that if their life is so good, why do they need to advertise the fact?
- 14% of respondents always post about their precious kids. These women probably talk about their children incessantly in real life as well but the context is different and doesn’t get under your skin as badly. Also, if you don’t have kids, you may not see these friends as often. The difference with Facebook is that it provides a way to share your life with a broader circle of family and friends more frequently.
Here’s Eversave’s infographic of how women categorized their Facebook friends. Click the image for a larger version:
Interestingly, many of the irritations women felt about their Facebook friends were similar to how consumers feel about companies they follow on Facebook.
- Women thought their Facebook friends shared too many mundane updates too frequently (65%), they “Like” too many posts (46%), and they inappropriately or too frequently use Facebook to promote causes (40%) – according to Eversave’s research.
- Consumers cited company posted too frequently (44%), my wall was getting too crowded with marketing messages (43%) and company content was too boring (38%) as reasons for unliking brands on Facebook according to Exact Target’s The Social Breakup research.
As a marketer, understand that women use Facebook to interact and keep up with their friends. For many, it’s an extension of their real-life relationships and they have real-life reactions to these exchanges. Since Facebook reflects these real-life interactions, marketers should tread carefully to avoid being seen as uninvited guests at a party. To this end, it’s critical to provide value to your Facebook friends and fans.
How do you feel about these Facebook research findings? Based on this data, what would you recommend to marketers? Please share your perspective in the comment section below.
Tip of my Hat to Margie Clayman since this post is part of her series on Women and Social Media.
If you’re interested, here’s related articles of interest:
Photo credit: *Saffy* via Flickr
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