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Oct. 10-12 | Arlington, VA 
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Customer
AMG Author Interview – Dan Gingiss, The Experience Maker
Want to improve your customer experience (or CX)? Read this author interviews with Dan Gingiss on “The Experience Maker” to attract and retain customers longer and profitably.
50 Marketing Quotes For Back-To-School
Need inspiration to get your marketing on track for success? Then try these 50 marketing quotes for back-to-school.
New Normal Customer Behavior: What You Need To Know
Want to understand how your audience acts post-COVID? The New Normal Customer Behavior definition helps you. With statistics and charts.
Marketing Audience Definition: What You Need To Know
Do you know what your true Marketing Audience Definition is? Use the BIO Approach to
define yours. Includes charts & templates.
Celebrate Customers: 100 Ways You Need To Follow
Want to improve customer relationships & increase marketing ROI? Use 100+ tactics based on psychological research to celebrate customers & community.
HYPERGROWTH – Book Interview
Content, in all its forms, is the single most critical element of any marketing campaign. Content – The Atomic Particle of Marketing goes beyond superficial descriptions of how to produce engaging social media content to offer the results of many years of deep quantitative research, and hours of interviews with senior marketers at some of the world’s leading brands.
Tags: customer driven, Drift, Performable
5 Customer Experience Lessons From Your Mother
Customer experience is every interaction with your buyer over time. Improve it with customer experience lessons from mom not more money.
Tags: Charts, Customer Experience, CX, Forrester, Gartner, Hubspot, Marcus Sheridan, WOM
Winning at Social Customer Care – Book Interview
Social media has changed customer service forever. It has shifted power from brands to consumers, requiring a different way of thinking about customer engagement.
Dan Gingiss has interviewed dozens of business leaders on his podcast, Focus on Customer Service. From those conversations and his own real-world experience at multiple Fortune 300 companies, Gingiss has developed a series of best practices called “8 Steps to Winning at Social Customer Care.”
Gingiss gives you an invaluable glimpse at how top brands are “winning” at customer service in social media, and provides the tools for you to do the same at your company.
Tags: Danbury Mint, Discover Card, WWE
