Why Small Business Branding Is Personal
Small businesses consider branding an expensive form of marketing. They think branding requires a big budget to pay for an advertising agency to develop branding campaigns and mass media to build brand awareness.
While a big budget may be nice, branding is more than an advertising campaign or a logo.
Small business branding goes beyond a logo or trademark or colors. It’s bigger than that. It encompasses your business and its reputation.
Small business branding tactics are grounded in your business principles and beliefs. This is NOT trivial. As such, branding should be integrated into every image and message. Branding should be incorporated into every interaction you have across owned, social media and third party platforms as well as in real life.
To appreciate how a small business can achieve branding success, let’s look at Content Marketing World. It bills itself as “the largest content marketing event on the planet.” [Disclosure: I’ve been writing for Content Marketing Institute for years and have presented at Content Marketing World.]
Just ask anyone who’s attended Content Marketing World and they’ll gush about the fun, the people and the learning.
Joe Pulizzi and his team at Content Marketing Institute (aka CMI) have made Content Marketing World into a big inclusive brand tent that just keeps getting bigger and better. Anyone who’s a content marketer is invited to join, participate and contribute.
Even more importantly—they welcome participation by their team, their sponsors, their presenters and their attendees. CMI has been building up to the event for a good 6 months with weekly Twitter chats (#CMWorld) and quality content.
Content Marketing World underscores an important point for small business branding. A major element of your branding is about the relationships you build where your reputation and the name of your business are closely aligned.
How do they do it? You can call it magic. BUT I call it branding.
Here are 5 small business branding tactics that translate into measurable business improvement.
1. Provide value for your target audience.
This shouldn’t be a news flash. Business relationships are grounded in helping your customers and partners to achieve their goals.
Your reputation is a key element of your small business brand. Be nice and help others. This goes beyond branding to social media where it’s considered paying-it-forward.
2. Develop a consistent business identity.
Think real life as well as online. This encompasses everything from your location and personal appearance to your online presence.
By not branding, you’re sending your market a message that you don’t think your brand is worth spending the time on. Follow this 21 point branding checklist to get your brand on track.
For Content Marketing World, you need to think in orange. It’s not just the clothes and signage. It’s the food. How creative can you get regarding your brand? (BTW–I’ve got my orange clothes ready to pack!!!)
3. Get your employees and fans to help you.
Branding is more than skin deep. It’s about your thought leadership and other elements that are ingrained in your employees and raving fans. Set guidelines and seek out your supporters and ask them to contribute.
Encourage these people to contribute to your content efforts whether it’s articles for your blog or photographs for social media.
With the help of Lee Odden and the speakers, Content Marketing Institute creates epic curated content that attracts lots of shares and views. (Here’s the behind the scenes description of how to create epic curated content.)
4. Create your branded social media presence.
Go beyond the basics on social media. Consider how you want to present your business. The goal is to cast a large shadow.
Think in terms of your business pages on various platforms. How will you present your business in terms of content, curation and commentary? How will you keep your posting consistent without duplicate content?
Also, decide how you want your employees to engage on social media. Do you want them to use corporate accounts or are you willing to let them build their own presence? Realize that each of these options has its pros and cons. At a minimum, you need social media guidelines.
5. Leverage and brand your existing business tools.
Understand that not taking the time to create brand guidelines for your small business is a decision. Whether you realize it or not, you have a lot more business tools than you think.
Among the major items are your physical presence (especially if it’s a store), website, email addresses, customer communications, purchase receipts, business cards, presentations, and packaging.
Some solopreneurs go to great lengths to wear clothes that stand out. When I was at The Economist, the sales team had to wear a suit (and women had to wear a suit with a skirt.)
Can your branding be used to gain attention? Peter Shankman created a yarn bus for a small knitting shop in suburban New York City. It garnered heaps of PR. (BTW—Shankman wrote a great post for solopreneurs: Are You a Shoemaker’s Kid?)
The bottom line: Create your small business brand. Then use it consistently and often.
What other suggestions would you add and why?
The traditional B2B customer journey is gone!
The seismic shift in marketing along with accelerated Ecommerce adoption due to the COVID pandemic has disrupted the B2B buying process.
What's become clear is the importance of great Customer Experiences across your entire relationship with customers, their influencers and everyone else touching your business.
Are you prepared to give them what they want?
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