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Tony Hsieh
Customer Service: Where Social Media’s Rubber Meets the Road
To help, airlines leverage social media to broadcast flight information and handle some customer service overflow. Unfortunately, this is insufficient to manage many customer service issues. Here are eight customer service suggestions to help your social media efforts.
Does Your Blog Have Personality? 7 Points to Help You Create Your Writer’s Voice
When faced with a blank screen, many bloggers and other social media content creators are at a loss as to what to do. Here are 7 points to help you find your writer’s voice based on last night’s #blogchat.
