#custserv

Social Media Customer Service: Are You Listening?

Are You Listening to SOcial Media

When businesses engage on social media, they often use it as a one-way communication tool to distribute marketing content. This approach fails to take into account how customers will use any and every communications channel to get their customer service inquiries answered. Here are three ways that social media customer service supports marketing efforts and seven steps to improve your customer service via social media.

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