Customer Service

111 Ways to Jumpstart 2011

January a great time for you to jumpstart your year. Here’s a checklist of 111 questions to help you assess where your business is now and how to position for 2011. While this list may require more than one sitting to digest, it’s well worth the investment in terms of getting your business on track for 2011.

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7 Ways to Use Social Media Beyond Conventional Marketing

Social media networks account for slightly more than one out of every five minutes spent online. As a result, social media support a wider array of corporate functions. Here are 7 ways to use social media in your company and how to measure them. Please read on …

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Can you hear me now? – 8 Ways social media has transformed customer service

Social media gives consumers a wide variety of websites and formats to talk to companies and other customers.  When companies don’t meet consumers’ expectations, they use social media to communicate with other customers.  Here are 8 ways that social media has changed customer service. Please read on …

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