Convince and Convert

Hug Your Haters – Book Interview

Hug Your Haters

Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. Jay Baer’s book will help you close that gap by reconfiguring your customer service to deliver knockout experiences.

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14 Social Media Blogs We Love (& Why You Should Too!)

It’s Valentine’s Day when we celebrate romance and who’s more romantic than a blogger? They share their enthusiasm, knowledge and emotions regularly without expectation of compensation.  In the spirit of romance we celebrate fourteen of the social media blogs we love and the bloggers behind them in alphabetical order.

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