What Is Content Quality? 17 Attributes Your Content Needs
Don’t take my word for it. Over a quarter of the marketing experts we surveyed noted that content quality was an important trend this year.
Face it–you’ve got less than 10 seconds to capture your visitor’s attention according to Nielsen Norman Group, the usability experts.
The 3 key reasons for creating quality content in 2014 are:
- To support search optimization post-hummingbird, panda, penguin and whatever animal Google chooses to use in 2014.
- To stand out in a sea of other messages from companies, media entities and social connections.
- To provide the basis for increased resources in the form of budget and personnel. (Subtext: marketers and content creators want more money.)
The essential content quality checklist
To help you create content that stands out and moves your target market to select and share it, here are 17 attributes of content quality. (Here’s the content quality definition given by 24 content experts.)
- Is customer-centric. Quality content requires that you know your customer including their interests and questions. To this end create a set of marketing personas targeted at building relationships.
- Helps and/or entertains people. At its core, quality content provides real value to your audience and the public in the form of giving them product information, answering their questions, showing them how to use your products, guiding them to style your products and showing them ratings and reviews.
- Provides useful and unique information. To this end, it fills gaps in the existing information. It establishes authority by showing relevant examples. It goes beyond blanket statements by including fact-checked data to verify your points. These are supported with quotes from thought leaders.
- Is produced on a regular basis. Your content is timely. Like media entities, your content marketing is published on a consistent schedule to help build an audience that expects and wants your information. Understand that it requires time to build reputation as a go-to source.
- Speaks your customers’ language. Skip the corporate-speak and jargon. Instead use a conversational voice by speaking directly to your readers in the second person. Use their words and phrasing to sound like a real person that your audience might know. This relates to your content style and voice.
- Markets without promotion. Remember beauty is in the eye of your reader and they prefer information that doesn’t shout buy, buy, buy. The power of content marketing is to quietly attract potential shoppers without ever trying to promote your company, products or services. According to Disruptive Communications 25% of respondents think that brands’ social media updates are too salesy.
- Includes the keywords your audience searches on. Your goal is to make your content be the information Google determines is most worth sharing. Therefore use your audience’s words and questions. Analyze the words your audience uses to find your content as well as what they seek on your internal search.
- Adds an emotional component. Most corporate writing lacks a human touch. Give your audience a reason to care about your content by revealing some of your personal feelings on the subject. Stories are a great way to accomplish this.
- Incorporates your brand in a way that distinguishes your business. Think in terms of a 360° brand so that your brand stands out even if your logo or brand name isn’t present. Among the elements to include are your voice, colors, design and audio.
- Uses a mix of media. To reinforce your message, incorporate other content formats because people take in information differently. Bear in mind that people are programmed to take in visual information so add images to attract more attention.
- Is contextually relevant. Given today’s multi-platform world, it’s critical that your audience can access the information they need where and when they want it.
- Implies trust. Without reader trust your content will fail. This encompasses a wide range of factors. Your objective is to create information your audience believes and wants to share.
- Can appear across different social media platforms. Your content must be able to be distributed on a variety of different social media entities. At a minimum, enable visitors to share your information.
- Lacks grammatical and/or spelling mistakes. Many people think that it’s acceptable to have misspelling and errors in their content. Research by Disruptive Communications found that over 40% of respondents thought that poor spelling and grammar reduced their impression of a brand.
- Facilitates consumption. Bear in mind that, if you’re lucky your audience will read about 20% of a page of content. Therefore, your content must be structured to make it easy for readers to extract what they need from your information quickly. To avoid THDR (Too Hard, Didn’t Read), make your content easy-to-scan through the use of bulleted lists and bolding.
- Is actionable. Don’t make your readers think. Your aim is to encourage them to take the next step. To accomplish this it’s critical to include a call-to-action as well as to provide different entry points to additional content.
- Involves resource investment. Content marketing doesn’t just happen. You need resources, both people and budget to create quality content. From a business perspective, content marketing is less expensive than other types of marketing such as advertising and can leverage existing budgets
The bottom line is that your information must be able to attract your audience and stand out from the pack. To accomplish this you need to produce quality content on a regular basis.
How do you define content quality and why?
Attend Social Media Success Summit 2014 to get stellar insights from 45 social media experts including Mari Smith, Jay Baer, Lee Odden and Amy Porterfield.
Order your ticket to Social Media Success Summit NOW and SAVE $410 off the regular price (NOTE: ONLY 500 TICKETS are available at this sale price. This offer is good until August 1, 2014 or when the tickets sell out, whichever comes first.
This important virtual conference offers more than 45 sessions this October. Attend as many as you like; download the rest with no travel costs or hassle.
Free Download!Learn how to put the “Customer” back in “Customer Service”. It can be easy for customer service departments to continue doing what they've always been doing. CSAT scores and overall cost are the same, so why change? This mindset neglects the fact that today's consumer has options around how they want to contact a company for support. This eBook looks at customer service best practices aimed at great service across channels, treating your customers well, and building a world-class customer service team.
Now there are two ways to get Heidi Cohen’s Actionable Marketing Content by Email:
Subscribe to receive the full text of each new actionable marketing post delivered free, five days a week to your inbox.
Signup for the weekly Actionable Marketing Newsletter and get a roundup of of the week’s posts, plus extra content you won’t find on the website, plus a free e-book: What Every Blogger Needs to Know – 101 Actionable Blog Tips
Photo Credit: http://www.flickr.com/photos/jillclardy/2523850043/