Content Marketing Framework (16 Tactics Included)
Content marketing focuses on customers’ needs. Content marketing tells stories, offers useful purchase information, improves product usage, and entertains. Without being promotional, content marketing effectively achieves business goals by building brand reputation, persuading prospects to buy, and retaining customers.
To deliver measurable results against your business goals, develop your strategy around content marketing’s four cornerstones: context, channels, community and commerce.
Provides a branded framework to convey your message. It enhances your information’s relevance helping to draw prospects in and engage them.
- Tells your story. Company and product stories are at the center of content marketing. Bear in mind that customers remember stories better than facts.
- Incorporates your 360° brand. Content brings your brand to life through the range of branding factors including color, typography, voice, language, and graphic elements.
- Provides a structure for conveying your offering’s information consistently. How you format and present your content helps attract readers. Don’t underestimate the importance of this step.
- Is the location where content appears. Assess all online and offline options including your website, other third-party media, social media, search, mobile apps, ebooks, print media, direct mail, customer communications, retail establishments, live events and conferences.
Communicates and distributes your content one-to-many, one-to-one, and many-to-many.
- Includes a wide range of content formats. Use a variety of content types such as text, video, photographs and graphics, audio, presentations, ebooks, live events and comments.
- Uses various communications conduits. Include email, text messages, and feeds for content distribution. Additionally, chat can be used for business and personal communication. Social media communicates via messaging on social networks and social sharing. Offline includes print, direct mail and postal letters. Lastly, don’t underestimate the human voice for phone, in-store and live event communications.
- Incorporates different platforms. Deliver content when and where participants want via a variety of devices. Think broadly to ensure you’re meeting your prospects’ needs including computers, smartphones, tablets, and in-store options.
- Cross promote marketing initiatives on other platforms and communications. Integrate non-promotional content to attract and maintain readers on other conduits like email and text messaging.
Content marketing draws prospects, customers, fans, and the public in by attracting attention and engaging them. This enables marketers to build relationships over time.
- Place content on a mix of platforms to maximize reach and build relationships. Use the social media entities where your target audience is active. Also leverage your own events, retail establishments and other live events .
- Encourage participants to share your content. Create earned media by leveraging readers’ relationships.
- Lure participants in via other platforms. Support search optimization and findability, extend social media to attract participants, and attract attention at live events with content marketing.
- Engage with participants. Don’t just drive prospects to your content marketing. It’s important to be present and to interact.
By offering useful information, answering customer questions, supplying recipes and patterns, showing how to use and style products, content builds customer trust and supports sales before, during and after purchase.
- Be present where prospects seek to fulfill their purchase needs. Allow prospects to gather product information and/or purchase where they want. This means online via computer, smartphone or mobile as well as offline in a store (yours or your competitor’s.)
- Know it’s not just your information that matters. Think customer ratings and reviews as well as other input from family friends and social media. If you don’t offer it they’ll go elsewhere!
- Use a contextually relevant call-to-action. Encourage shoppers to take the next step. Support purchasing by integrating a contextually relevant call-to-action and related unique promotional code, to easily track content marketing results.
- Let prospects buy the way they want to, where they want to, and when they want to. This includes at your retail store, online, via phone, or via mobile.
Integrate content marketing’s four cornerstones into your overall marketing strategy to attract prospects, build relationships with them, and persuade them to purchase. Incorporate links and calls-to-action to encourage interaction that you can track with the use of content metrics.
Is there anything else that you’d add to these four cornerstones of content marketing? Alternatively, is there anything that you’d change? If so, what would it be?
Even though Content Marketing World is finished until next September, you can still get all the content from 2014's exciting conference. The CMWorld On Demand package includes: Audio and video from the 2014 keynote sessions, audio and PowerPoint presentations of all the breakout sessions, over 40 audio sessions from the leading B2B and B2C brands, as well as keynote video performances.
An annual gathering of the best and brightest content professionals on the planet. People who know the secrets (and are willing to share them). People who value content as a business asset. People who have made it their life’s work to develop repeatable, systematic approaches to producing amazingly effective content.
Join the discussion on Tuesday, December 2 - Time: 2 PM (EST) / 11 AM (PST) to learn how small and medium sized businesses don't have to have an entire content marketing organization (or budget) to be successful in content marketing.
Joe Pulizzi, Author and Founder of Content Marketing Institute and Werner Mansfeld, President of NetLine Corp, discuss realistic and actionable methods for your company to get awareness, consideration and sales leads using marketing content – without the budget or resources of an enterprise-level organization.
Here are just some of the questions you'll get answered:
- What is content marketing and why is it important?
- What do I need to have in place to compete effectively using content marketing?
- How do I drive sales leads and get a positive ROI using content marketing?
- How can my small business (or budget) compete with my larger competitors using content marketing?
- What can I start doing today to start seeing results?
Joe Pulizzi and Werner Mansfeld are experts in Content Marketing and Content Syndication. Learn from their combined experience how to take advantage of content marketing for your business, no matter the size.
- To help you further, here’s a content marketing checklist.
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