7 Steps To Social Media Customer Conversion
Converting social media prospects into customers takes work. Further, your job as a marketer doesn’t end when you close the sale.
While a social media prospect may buy from you once, they won’t buy from you again unless your product or service delivers on its promise. Although you may argue that you got paid for the purchase, the problem is that in today’s always-connected world, a bad review or social media rant is an arm length away.
Acquisition of a prospect or generating a lead via social media is only the beginning of the sales process that isn’t fully realized until they make their first purchase. Even more important is getting that customer to buy more from you again and talk about your products to their family and friends because this is where the major impact of social media is. As a result, social media conversion is an iterative process that requires continual refinement.
To convert social media prospects into customers, here are seven actionable marketing tips .
- Know who your prospects are. Think beyond the buyer. Also consider influencers, decision makers, the end user, social media connections and the public. To this end, it’s useful to create both marketing personas and social media buyer persona to help your team better know your target market and be able to craft effective content.
- Offer useful, relevant information prospects and customers seek. Skip the marketing-speak and promotion because consumers don’t trust it. Instead supply the content they seek in plain English, easy-to-understand. Specifically, give them useful product information, answers to their product-related questions, demonstrate how they can use and style your products, and provide customer ratings and reviews.(Remember if you don’t, they’ll look elsewhere to get the input they want.)
- Showcase the star qualities of your offering. Like real life celebrities, make your products and services into VIPs by strutting their best features in the environment in which they’re to be used. Use photographs and videos to highlight styling. Customers need this information both pre-purchase and post-purchase because if your product doesn’t get used, customers won’t buy from you again.
- Include contextually relevant call-to-actions to motivate prospects to act. Don’t assume that visitors will take the next step without a push. Also, they may need to view your content several times in different contexts before they’re ready to buy. So incorporate different calls-to-action to motivate prospects to take the next action towards purchase.
- Create targeted landing pages for your calls-to-action. Incorporate the same creative and content to signal to prospects that it’s part of the same process. Bryan Eisenberg refers to this as scent. Remember one size doesn’t fit all! To the extent that your resources allow, develop more targeted landing pages.
- Measure results against your business goals. This means determining your metrics so that they’re aligned with your objectives rather than collecting whatever information is available after you execute your marketing. Also, check that your analytics can capture useful information at each step of the process.
- Improve results through testing. Continue to test using either A/B or multivariate testing different presentations for every aspect of your conversion process to determine where you can improve results. (Note: For more information on testing, check out Anne Holland’s Which Test Won and Marketing Experiments; they’re useful resources.)
Social media conversion is an on-going, work in progress where you gather incremental learning from each campaign. You must continue to repeat the process to improve your results since platforms, contexts and effectiveness change over time.
What has been most effective in your conversion process and why? What challenges have you found?
Even though Content Marketing World is finished until next September, you can still get all the content from 2014's exciting conference. The CMWorld On Demand package includes: Audio and video from the 2014 keynote sessions, audio and PowerPoint presentations of all the breakout sessions, over 40 audio sessions from the leading B2B and B2C brands, as well as keynote video performances.
An annual gathering of the best and brightest content professionals on the planet. People who know the secrets (and are willing to share them). People who value content as a business asset. People who have made it their life’s work to develop repeatable, systematic approaches to producing amazingly effective content.
Join the discussion on Tuesday, December 2 - Time: 2 PM (EST) / 11 AM (PST) to learn how small and medium sized businesses don't have to have an entire content marketing organization (or budget) to be successful in content marketing.
Joe Pulizzi, Author and Founder of Content Marketing Institute and Werner Mansfeld, President of NetLine Corp, discuss realistic and actionable methods for your company to get awareness, consideration and sales leads using marketing content – without the budget or resources of an enterprise-level organization.
Here are just some of the questions you'll get answered:
- What is content marketing and why is it important?
- What do I need to have in place to compete effectively using content marketing?
- How do I drive sales leads and get a positive ROI using content marketing?
- How can my small business (or budget) compete with my larger competitors using content marketing?
- What can I start doing today to start seeing results?
Joe Pulizzi and Werner Mansfeld are experts in Content Marketing and Content Syndication. Learn from their combined experience how to take advantage of content marketing for your business, no matter the size.
Now there are two ways to get Heidi Cohen’s Actionable Marketing Content by Email:
Subscribe to receive the full text of each new actionable marketing post delivered free, five days a week to your inbox.
Signup for the weekly Actionable Marketing Newsletter and get a roundup of of the week’s posts, plus extra content you won’t find on the website, plus a free e-book: What Every Blogger Needs to Know – 101 Actionable Blog Tips
Photo Credit: (c)2013 Heidi Cohen – All rights reserved